This is a static archive of the AnimEigo site as of 2015-03-21. Important links: Current Main WebsiteSpecial Projects Wiki.

General Policies

Due to license territorial restrictions, we can only ship to destinations in the US and Canada. This includes APO, FPO and US Territories and Possessions (basically, if you've got a US zipcode or Canadian postcode, we can ship to you). North Carolina Residents: we must charge you the sales tax. The exceptions to this rule are the Bubblegum Crisis Ultimate Edition, AD Police Files, Bubblegum Crisis DVD set, Otaku no Video, and Riding Bean, which can be shipped anywhere in the world except Japan, China and Taiwan. Ordering buttons for all of these titles can be found on the Ultimate Edition page.

We try, but do not 100% guarantee, to ship the same day the order is received as long as we get it before 3pm Eastern Time. If we cannot ship to you for some reason, we will contact you to let you know.

If you have any problems with an order, please email or call us at 1-800-24-ANIME or 910-251-1850 during normal business hours.

Shipping

We have a flat-rate shipping policy; no matter how large or small your order, the shipping is the same (depending on the method). In addition, for USPS Media/1st Class mail to US destinations, shipping is FREE on orders of $40 or more.

The current shipping methods are:
  • USPS Media / 1st Class Mail - $4.95 (US only; FREE if order is $40 or more)
  • USPS Priority Mail (2-3 day service) - $9.95 (US only)
  • USPS Priority Mail Express (US only; 1-day service to mainland destinations, 2-day to APO/FPO/AK/HI/PR and possessions) - $26.95 + $3.00/item
  • USPS International Mail - $2.00/item + either $10.95 (Canada) or $12.95 (Everywhere Else)
  • USPS International PRIORITY Mail - $3.00/item + either $21.95 (Canada) or $26.95 (Everywhere Else)
  • UPS Ground (Mainland US) - $12.95
  • UPS 2-Day (Mainland US) - 3.00/item + $26.95
  • UPS Next-Day Air (Mainland US) - $3.00/item + $52.95
How long will it take for me to get my stuff? You can determine the estimated delivery dates for USPS shipments by using their Service Commitments Calculator. Our origination zipcode is 28409. Media Mail is considered a Package Service.

Similarly, for UPS Ground, you can use this map to determine shipping time.

ProTip: Keep in mind that USPS operates on 6-day week, while UPS uses a 5-day week. So if it's Friday, UPS 2-Day will deliver on Tuesday, but USPS Priority Mail may deliver on Monday or Tuesday depending on where you live. Priority Mail delivery dates aren't guaranteed, but in our experience they get there on schedule 95%+ of the time.

Important note to customers in Alaska, Hawaii & Puerto Rico: Media Mail delivery to locations outside the continental United States can take several weeks. If time is of the essence, strongly consider Priority Mail.

Shipping Ninja Upgrades

Under certain circumstances, our Shipping Ninjas may upgrade Media Mail/1st Class packages to Priority Mail and even add a top-secret bonus item to your order. It works like this:
  • Most of our titles qualify for Media Mail, but a few of them have components that mean that they have to go 1st Class, but...
  • ...if the total weight is more than 13 oz, then they have to go Parcel Select, however...
  • ...for certain weights, package sizes and destinations, Priority Mail (and in particular, the flat-rate options) is actually cheaper, and...
  • ...if we send flat rate, then the weight doesn't matter, and there's occasionally space to add the top-secret bonus item to the shipment, which...
  • ...makes you very happy, and you tell all your friends, and thus we get more orders, and so...
  • ...we don't have to go out and get real jobs.
Of course, as with all Ninja-related activities, you will never see it coming. If you do get a bonus item, feel free to tell your friends that you did -- but not what it was, because it's top-secret, after all!

Automatic Discounts

Our shopping cart will automatically apply discounts based on the size of your order.
  • Orders of $50 or more receive a $10 discount.
  • Orders of $100 or more receive an additional $10 discount.
  • Orders of $200 or more receive an additional 10% discount!
So if you order $250 worth of stuff, you'd receive $25+$10+$10 = $45 in additional discounts automatically.

The automatic discounts will be calculated and displayed when you View cart or Checkout, but will not be displayed in the Shopping cart summary box that appears on every page when you have something in your cart.

Coupons

From time to time, we publish discount coupon codes on our Twitter feed. Unless otherwise stated, these discounts are usable once per customer, and have a time limit.

To use a coupon code, enter it in the "Enter discount codes" box on the checkout page, then click the "Calculate Discounts" button below the box. This box is just under the billing and shipping address areas on the page.

Payment

We accept checks, major credit cards, and PayPal. We use PayPal as our credit card processor, but you do not need to have a PayPal account in order to use your credit card -- some helpful tips can be found here. You can also call us and give us your credit card information over the phone if you prefer. In the case of checks (or PayPal eChecks), we will hold your shipment until the check clears.

Returns / Warranty Replacements

If we send you the wrong stuff, or there's a problem with it, contact us and we'll arrange to fix it. If you ordered the wrong stuff, let us know, send it back, and we'll refund the purchase price (less shipping, which often was free anyway).

Legal Disclaimer (aka "The Fine Print Taketh Away")

We reserve the right to cancel any order (and refund your money) for any reason at any time. So if a programming error means that box set is available for 23 cents, or a coupon code gets you 10 times the intended discount, you're out of luck. On the other hand, if you do notice a problem and let us know, we'll be very appreciative!